Shipping policy

# Shipping Policy

Thank you for choosing ROYALL.

We are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.

## Processing Time

Most in-stock products are processed and prepared for shipment within 3–7 business days after payment confirmation.

Custom-built, made-to-order, or special-finish instruments may require additional production time. Estimated lead times will be communicated prior to order confirmation.

## Shipping Methods

ROYALL ships worldwide through reputable international carriers and freight partners, including DHL, UPS, FedEx, EMS, and selected freight forwarding services.

Shipping methods may vary depending on destination, package size, and local regulations.

## Shipping Costs

Shipping costs are calculated based on the destination, shipping method, package dimensions, and weight.

Applicable shipping charges will be displayed during checkout or provided in your quotation before payment.

## Delivery Times

Estimated transit times vary by destination and shipping method:

- Asia: 3–10 business days
- Europe: 5–15 business days
- North America: 5–15 business days
- Australia & New Zealand: 5–15 business days
- Other regions: subject to local carrier schedules

Please note that delivery times are estimates only and are not guaranteed.

## Customs Duties and Taxes

International shipments may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country.

Unless otherwise agreed in writing, these charges are the responsibility of the customer.

ROYALL is not responsible for delays caused by customs inspections, import procedures, or local government regulations.

## Shipping Damage

All shipments are carefully inspected and securely packed before dispatch.

If your package arrives visibly damaged, please notify the carrier immediately and contact ROYALL within 7 days of delivery. Supporting photographs of the packaging and product may be required to process a claim.

## Tracking Information

Tracking information will be provided once your order has been shipped, allowing you to monitor the progress of your delivery.

## Delivery Restrictions

ROYALL reserves the right to refuse shipment to certain destinations where shipping restrictions, trade regulations, or other circumstances make delivery impractical or prohibited.

## Contact

For questions regarding shipping, delivery status, or logistics arrangements, please contact:

ROYALL Customer Service  
Email: sales@royallmusic.com

Last Updated: June 2026